How does Loupe Handle Support Issues?

Note: Shops should refer customers to Loupe Customer Support when CS issues arise, so that our Support can handle the processing of the situation. This allows us to focus on ensuring the customer is taken care of, and your staff to focus more on the breaking and shipping side. You can refer them to https://support.loupetheapp.com/support, or instruct them to send an email to support@loupetheapp.com.

With Loupe, you have access to support assistance, so you can focus on breaks while we handle issues! Available via direct email to support@loupetheapp.com or via our Support Center, customers have access to direct support via Loupe. In-Stream, you can also direct customers to tap the "Loupe Support" button within the Loupe app.

While Loupe Support will handle issues as promptly and with as little contact as possible, in some circumstances it may be necessary for our Support to reach out to you. When this happens, we hope to receive a response within 8 business hours, as this allows us to minimize the time customers await a resolution.

When possible, we prefer that you allow our Support to handle situations as they arise!

Loupe Support will always advocate for both the shop and the customer, and is also available for questions and concerns you may have on process or expectations being set externally.