What Do I Do If I Cannot Fulfill a Loupe Market Sale?

It is the seller's responsibility to ensure their listings are managed, and all sales should be fulfilled as promptly as possible.

We understand things can happen however, and in the event a seller cannot fulfill a sale, they should follow these steps:

1. Contact Loupe immediately. When reaching out, please include all information pertaining to the purchase, including:
   1. The date of the purchase
   2. The name of the item (as listed on Loupe Market)
   3. Your Loupe username
   4. The Loupe username of the purchaser
   5. The reason the order cannot be fulfilled
2. Inform the customer - you should have the customer's contact information within the sales confirmation email you received when your sale was processed.
3. Ensure that a refund request is filed as promptly as possible. Loupe will provide you with the refund form when you reach out to us.

This should be done within 24 hours of the sale whenever possible. We want to ensure a streamlined experience for our sellers as well as our customers, and the sooner this is submitted, the sooner we can ensure all aspects of this process are resolved.

To help manage your inventory on Loupe, we’ve partnered with Mascot! Visit withmascot.com to subscribe and link your Loupe account for easy Market management.