Using the Online Shop Portal While Live

To create a stream on the Online Shop Portal, and simply select Create Stream! Enter the stream details (the intended Title as well as the time that you plan to go live), and click "Create".

You can make real-time updates to your sales list while you’re live on the Online Shop Portal as well! Simply navigate to your admin panel and select "Available". This will show you a list of your available items, which you can then edit, hide, or delete.

To edit, simply select the pencil icon, which will allow you to make the appropriate changes. The eye icon will allow you to hide that item, making it not visible to customers, and the trash can icon will delete that item from your inventory.

In the event you need to review Sold items (in instances where you need to confirm a sale price, verify a buyer name, or find an Order ID to use for item identification (and later match up the purchase with the SKU provided via the items column in Shippo), you can simply click "Purchased" at the top right. This will show all items purchased within that stream (which will also be visible on your Post-Stream Report).

You can make real-time, bulk updates to your inventory by deleting and/or combining items before you’re live and during your livestream. These features are especially useful when multiple items need to be deleted at once, or a buyer requests that multiple teams/spots are bundled together for a break.

1. Use the checkboxes to the left of the items you wish to combine/delete.
2. Click the combine (stack) or trash icon under Add Items on the right of your screen.

When combining items, each individual item and its price will preview and automatically add the total in the Price field. You may adjust the price to account for discounts or otherwise.

1. Combining team names will automatically combine as the team abbreviations and keep the Break Tag.
2. Combining items that have the same name will quantify the number of like items in the Item Name.

To add sales items to your store, click the Shop button from the stream screen, then the white +. Add a clear and easily identifiable item name, price, quantity, and select the category.

To edit sales items in your store, click the pencil icon on the item you wish to edit the details of.

To create an auction item, click the Shop icon from the stream screen, then the + to Add Item. Switch to Auction at the top of the Add Item screen and enter auction details.

Ensure the item name is specific to each individual auction, i.e. “1 team in ____”. Customize your auction using the provided Starting Bid, Auction Time, and Quantity fields. Auctions will automatically default to Popcorn Bidding (extended time) unless the bottom switch is toggled to Sudden Death.

Popcorn 🍿: Time extends with every bid to the specifications you have selected (+:03 for every bid in example below)

Sudden Death ☠️: Bidding will end at allotted time, no extensions.

To run an auction, select the green “play” button.

To reset an unpaid Auction item, click the / next to the item in your sales list. Confirm cancellation and re-run the item, as needed. 

A history of Sold Items can be found in the Sold Items section of your Account Settings. Additionally, every time a stream ends, a Stream Recap Post-stream report is emailed to the email on file. There, you’ll find high level stats about your stream and a CSV file attached with all orders and buyers’ information.