This Partner Hub is your reference manual for everything that happens before, during, and after a stream. If you can't find an answer here, the routing below tells you exactly who to contact.
We're excited to have you streaming on Loupe. Our shared goal is a great experience for the buyers in your chat.
When to use this hub vs. who to email. Use this hub first — most operational questions are already answered here. When something isn't covered, route by the kind of issue:
• Shippo, Online Shop Portal, or stream issues → your Partner Success Manager.
• Customer-facing issues (shipping addresses, package status, refunds) → your Loupe Support representative
We'd rather you find the answer in 30 seconds than wait for a reply, so this hub is the first stop.